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NuxHost is committed to providing our customers with a secure,
abuse free environment. We investigate all reports of abuse
and security violations on our system and appreciate your
taking the time to notify us of any violations of our usage
policy.
We consider abuse violations to include anything that is prohibited
in our Usage Policy.
To expedite our investigation process, please read our Usage
Policy and the guidelines below before submitting your abuse
report.
Please keep a few things in mind before
you submit an abuse report:
- NuxHost
is only able to deal with abusive behavior that occurs on
the NuxHost's server.
- NuxHost
will only take action if a client's actions violate the
NuxHost's Usage Policy.
Spam
To report unsolicited commercial email (UCE/spam), please
forward the entire message, including full headers, leaving
the original subject line intact. You will recognize full
headers by the "received" line(s) shown. If you need assistance
in enabling full headers, please refer to the help section
of your email client.
To
submit your report now, click
here.
Intrusions
To report scans, probes, hacking attempts or similar activities,
please include an excerpt of your auto-generated log files
showing ONLY THE INCIDENTS PERTAINING TO NuxHost, cut and
pasted directly into the email message, including:
- Offending
IP Address
- Date
- Specific
Time
- Time
Zone
- Source/Destination
Ports
- Any
other brief pertinent details
DO
NOT INCLUDE:
Traceroutes, Whois Lookups, or Ping results, as these do not
contribute to the investigation, and can often cause the message
to become garbled or unreadable.
Screenshots cannot be accepted in lieu of log excerpts.
Attachments that are in a proprietary format (i.e., a log
file readable only by your firewall program or one that requires
special software to view, such as a spreadsheet or word processor
document). If you do send an attachment, please note the format
type in your email message.
To submit your report now, click
here.
Others
Report
Please choose the appropriate form below for the abuse that
you would like to report.
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